china eastern airlines on corona virus

  • 3 min read
  • Feb 15, 2020

Coronavirus poses substantial risk to airlines and air travel ...
Coronavirus poses substantial risk to airlines and air travel …

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Dear Passenger:

In order to lend all efforts in the prevention and control of epidemic situation of the new coronavirus pneumonia together, from 00:00 on January 24, 2020, when passengers apply for a refund volunteer of the ticket from China Eastern Airlines and Shanghai Airlines were purchased before January 24, 2020, China Eastern Airlines will refund the cost of freeing tickets. Ticket refund the relevant rules are as follows:

1. Eligibility

781 ticket (including the mileage award ticket) purchased on or before January 24, 2020 which involves scheduled flights operated by China Eastern airlines / China Eastern airlines (MU / FM) and code-share flights with MU / FM flight number.

2. The return policy

Passengers can apply for a ticket refund within the validity period without paying a fee refund. Refunds will be processed by a passenger with his / her issuing a channel or agent

For Passengers who need to process a refund may contact :.

1. The original channel them where tickets are purchased (Travel Agent, an online portal etc.).

2. China Eastern Airlines hotline (in Chinese): 95 530

China Eastern Airlines hotline (Overseas): 0086-21-20695530

3. WeChat China Eastern official (WeChat ID: China Eastern Airlines), upload and submit the manual process

4 .. China Eastern mobile phone APP, the process changes / Refund or upper left corner of the main page ‘online customer service’.

China Eastern Airlines

23 January 2020

Copyright © 2019 China Eastern Airlines. All rights reserved | 沪 ICP 备 10009470 号

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